FAQs

1. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order directly on our website.

2. How long does shipping take?
Shipping time varies by location. Estimated delivery is 8–25 business days for most countries.

3. Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. International shipping fees and customs duties may apply.

4. Are there any customs fees for international orders?
Customers are responsible for any applicable customs or import taxes.

5. What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, and other major credit cards.

6. Is my payment information secure?
Yes, all payments are encrypted using SSL technology and PCI-DSS compliant methods.

7. How do I choose the right size?
Please refer to the sizing chart on each product page. Measurements are provided in inches and centimeters.

8. Can I cancel or modify my order?
Orders can only be modified or canceled before processing begins. Contact customer service immediately to request changes.

9. What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags.

10. How do I return an item?
Contact our support team to obtain return approval and shipping instructions before sending items back.

11. Who pays for return shipping?
Customers pay return shipping unless the item is defective, damaged, or incorrectly shipped.

12. When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.

13. Can I exchange an item?
Yes, exchanges are allowed for damaged or incorrect items. Shipping fees may apply depending on the situation.

14. My order arrived damaged—what should I do?
Contact us immediately with photos or an unboxing video. We will arrange a replacement or refund once verified.

15. Do you offer gift wrapping?
Currently, we do not provide gift wrapping. All items are securely packaged to prevent damage.

16. What if my order is lost during shipping?
Please contact us with your order details. We will help investigate with the courier, but some losses may not be reimbursable.